Client Support Specialist
LiveNation
Remote, USFull Time Job
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Salary Information:
Salary information is not available.
Workplace Requirements:
This is a remote position available to candidates in various U.S. states including Wisconsin, Kentucky, Ohio, Indiana, Missouri, Illinois, Minnesota, Tennessee, and Michigan.
Educational Requirements:
- High school diploma or equivalent required.
- BA/BS degree preferred.
Skills Required:
Hard Skills:
- Experience with the Ticketmaster System or various ticketing systems.
- Proficiency in Microsoft Word, PowerPoint, and Excel.
- Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred.
- Experience in box office settings is a plus.
Soft Skills:
- Strong organizational and communication skills.
- Ability to handle multiple priorities effectively.
- Reliability in delivering high-quality work on time and on task.
- Creative problem-solving abilities.
- Excellent teamwork skills, with a capability to collaborate effectively.
Job Description:
The Client Support Specialist at Ticketmaster will deliver services to support day-to-day needs of clients using various ticketing systems and products. This role involves maintaining service levels, following up on issues with national teams, and providing operational support including training and best practices.
Job Responsibilities:
- Develop and maintain excellent client relationships to meet and exceed service level agreements.
- Coordinate upgrades and hardware replacements at client sites.
- Advise and educate clients within procedural guidelines to ensure complete solutions to their technical or service questions.
- Provide high-level marketing support on Ticketmaster no-cost solutions and onsite event support.
- Offer after-hours office support.
- Remain current with new software/product releases and support season ticketing and access control customization.
- Communicate product updates, new features, and functionality to the client base.
- Support clients with all Ticketmaster products including data archiving, event setting, adding hardware, and connectivity issues.
- Use troubleshooting techniques and tools to identify the root cause of issues and coordinate with relevant teams to expedite problem resolution.
Additional Information:
This role emphasizes the importance of a "Fan First" mindset, aiming to enrich the fan experience and deliver world-class services.
Salary/Benefits
$50,000.00 - 70,000.00 per year